I have had an outstanding experience with Star Lettings this year. Joe Milburn has gone above and beyond when looking after us as tenants this year; from helping us when we got locked out of our rooms on the first day in September to all the help he has given whilst ending our tenancy at the moment, he is truly an asset to the company and has made our life as students and tenants at Star Lettings such an easy and pleasurable experience.
Star have been great at getting all our issues fixed quickly and making sure our landlord is kept in touch! The emergency repairs service is exceptional, and makes me and my flat mates feel great about staying with Star next year.
Star Student have always been really good at helping us out. As first time student renters they were prompt to reply to questions and the whole document signing process was very quick and easy. After living in one of their properties for nearly a year, they have remained easy to contact and get any maintenance issues sorted asap when you raise them. Overall extremely happy with their service and me and my housemates are staying on with them next year!
I have always found Star Lettings, headed by Cara and Saleem Khadaroo, a very professional Company. Their attention to detail is second to none, which, in my opinion, is the hallmark of a truly successful enterprise.
The depth of this professionalism is characterised by their adherence to the highest of standards which they have maintained from The Company's start to the present day. They are now a well-established Company with an excellent reputation.
Good communication, and tasks are followed through as promised. The directors have taken personal responsibility to ensure houses are presented well to new tenants. Quotes are obtained for improvement work, and Star have a reliable group of skilled tradespeople who work with them. I've been able to reduce my 'hands on' involvement, but am still kept fully updated. A very happy client.
I write this reference having been a client of Star Investments and Star Students for nearly twenty years until we disposed of our whole portfolio of 65 beds in April 2021.
Star identified investment properties for us to purchase, advising us on the prime locations in Exeter; oversaw refurbishment and conversion into student accommodation; managed all compliance, which during the period during which we were clients grew increasingly onerous; arranged the letting of the properties to suitable tenants which they always qualified to the extent that rent arrears were never a problem; and managed the properties whilst they were occupied, collecting rents and deposits, arranging any repairs etc.
Throughout the whole period we never had any cause to complain about the service that we received from Star, and never received a single complaint from a tenant.
My admiration for Star was confirmed when we sold our whole portfolio to an institutional investor. It would have been next to impossible to complete the transaction without Star’s help and cooperation. Despite the fact that (through no fault of their own) they were losing a significant client they continued to act with complete integrity and professionalism in supporting the sale process.
I have absolutely no hesitation in recommending Star Students, without any qualification, to source and manage student accommodation investments.
Our property portfolio in Exeter has been very successfully managed by Star Lettings for the last 14 years and we have found them to be efficient, courteous, prompt, helpful, professional, reliable and friendly. We would recommend them to both landlords and residents alike without hesitation.
As a 1st year university students, my friends and I had no idea how to rent student accommodation in a city and Saleem was so helpful and made everything so clear and even waited patiently for some of my late flatmates. The process was made so easy and we found our house straight away. The paperwork was also quick and easy!!! Very happy!